Legal
Privacy Policy
How we collect, use, store, and protect your personal information when you visit our website or engage with our data centre services.
Last updated:
1. Introduction
VDC800 Private Limited ("we", "us", or "our") is committed to protecting your privacy and handling personal data responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have under applicable data protection laws, including the General Data Protection Regulation (GDPR).
This policy applies to visitors of our website, prospective and existing clients, partners, job applicants, and anyone who communicates with us through our digital channels or facilities.
2. Data Controller
The data controller responsible for your personal data is:
- Company: VDC800 Private Limited
- Address: Udyog Vihar, Sector 18, Gurugram 122017 , India
- Email: support@VDC800.com
- Phone: +91 981 840 7014
3. Information We Collect
Depending on how you interact with us, we may collect the following categories of personal data:
3.1 Information you provide directly
- Contact details such as name, email address, phone number, and company name
- Messages and inquiries submitted through contact forms or email
- Account credentials for client portals or administrative systems
- Contract, billing, and service-related information for colocation and managed services
- Recruitment information if you apply for a role with us
3.2 Information collected automatically
- IP address, browser type, device information, and operating system
- Pages visited, referral URLs, session duration, and interaction events
- Cookie and analytics data as described in our Cookie Policy
- Security logs related to website access and authentication attempts
3.3 Information from third parties
- Business contact details from partners, resellers, or publicly available professional sources
- Verification or compliance information where required for due diligence
- Payment or invoicing data from authorised payment processors
4. How We Use Your Information
We process personal data only where we have a lawful basis to do so. Common purposes include:
- Responding to inquiries and providing sales or technical support
- Delivering colocation, connectivity, and managed infrastructure services
- Managing contracts, billing, and customer accounts
- Improving website performance, security, and user experience
- Sending service updates, operational notices, and marketing communications where permitted
- Meeting legal, regulatory, audit, and security obligations
- Protecting our facilities, systems, personnel, and clients from fraud or misuse
5. Legal Bases for Processing
Under GDPR, we rely on one or more of the following legal bases:
- Contract: Processing necessary to perform a contract or take steps at your request before entering a contract
- Legitimate interests: Operating and securing our business, improving services, and communicating with prospects, balanced against your rights
- Consent: Where required for non-essential cookies, marketing emails, or other optional processing
- Legal obligation: Compliance with tax, accounting, security, and regulatory requirements
7. International Data Transfers
VDC800 Private Limited primarily processes data within the European Economic Area (EEA). If data is transferred outside the EEA, we implement appropriate safeguards such as Standard Contractual Clauses or other mechanisms approved under applicable law.
8. Data Retention
We retain personal data only for as long as necessary for the purposes described in this policy, including:
- Active customer and contract records for the duration of the relationship and applicable limitation periods
- Contact form submissions and sales inquiries typically for up to 24 months unless a business relationship continues
- Website logs and security records for a limited period based on operational and legal requirements
- Marketing preferences until you withdraw consent or object to processing
9. Security Measures
As a data centre operator, security is central to our business. We apply administrative, technical, and physical safeguards including access controls, encryption where appropriate, monitoring, staff training, and secure facility protocols to protect personal data against unauthorised access, loss, or misuse.
10. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of data in certain circumstances
- Restrict or object to certain processing activities
- Request data portability where applicable
- Withdraw consent at any time for consent-based processing
- Lodge a complaint with your local data protection authority
To exercise your rights, contact us at support@VDC800.com. We may need to verify your identity before responding.
11. Children's Privacy
Our website and services are not directed at individuals under 16 years of age, and we do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
- Email: support@VDC800.com
- Phone: +91 981 840 7014
- Contact form: https://vdc800.com/contact
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